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WHAT IS THE ESTIMATED DELIVERY TIME AND HOW IS IT CALCULATED?Estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. estimated fulfillment + estimated shipping = estimated delivery time The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or region. we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (email@example.com), we’ll check your order status and let you know how to proceed.
WHAT SHOULD I DO IF IT’S PAST THE ESTIMATED DELIVERY TIME AND I STILL HAVEN’T RECEIVED MY ORDER?If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do: Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by clicking the red chat bubble element in the right corner or email us at firstname.lastname@example.org
HOW LONG DOES IT TAKE TO MAKE A CUSTOM-ORDERD PRODUCT?Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days: 2-7 bus. days for apparel products 2-5 bus. days for Katanas scabbard (Saya) 97.66% of our orders are shipped within 5 business days.
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